Privacy Policy

Last Updated: December 22, 2025

1. Introduction

Welcome to NailSalonFlow ("we," "our," or "us"). We are committed to protecting your privacy and handling your data in an open and transparent manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our salon management platform.

By using NailSalonFlow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Information You Provide Directly

When you use NailSalonFlow, you may provide us with:

• Account Information: Name, email address, phone number, salon name, and business address
• Payment Information: Credit card details processed securely through Stripe (we do not store your full card details)
• Business Data: Customer names, appointment details, service information, staff information, and business analytics
• Communications: Messages you send us through support channels or email

2.2 Information Collected Automatically

When you access our service, we automatically collect:

• Usage Data: Pages visited, features used, time spent on the platform, and click patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: We use cookies to maintain your session and improve your experience

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve NailSalonFlow's functionality
• Account Management: To create and manage your account, process transactions, and handle subscriptions
• Customer Support: To respond to your inquiries and provide technical assistance
• Communication: To send you service updates, security alerts, and billing notifications
• Analytics: To understand how you use our service and improve the user experience
• Security: To detect, prevent, and address technical issues and fraudulent activity
• Legal Compliance: To comply with legal obligations and enforce our terms of service

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We work with trusted third-party companies that help us operate our service:

• Stripe: Payment processing (PCI-DSS compliant)
• Email Service Providers: For sending transactional emails and notifications
• Cloud Hosting: For secure data storage and platform infrastructure
• Analytics Services: To help us understand usage patterns and improve our service

These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your data.

4.2 Legal Requirements

We may disclose your information if required to:

• Comply with applicable laws, regulations, or legal processes
• Respond to lawful requests from public authorities
• Enforce our Terms of Service
• Protect the rights, property, or safety of NailSalonFlow, our users, or the public

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change.

5. Data Security

We take the security of your data seriously and implement industry-standard measures to protect it:

• Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS
• Secure Storage: Your data is stored on secure servers with encryption at rest
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Payment Security: We never store full credit card details; all payment processing is handled by PCI-DSS compliant Stripe

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

6.1 Access and Portability

• Request a copy of your personal data
• Export your data in a machine-readable format

6.2 Correction and Updates

• Update or correct inaccurate information
• Complete incomplete personal data

6.3 Deletion

• Request deletion of your personal data
• Note: We may retain certain information as required by law or for legitimate business purposes

6.4 Restriction and Objection

• Object to processing of your personal data
• Request restriction of processing

6.5 Withdraw Consent

• Withdraw consent for data processing where consent is the legal basis

To exercise these rights, please contact us at privacy@nailsalonflow.com. We will respond to your request within 30 days.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specific retention periods:

• Active Accounts: Data is retained while your account is active
• Cancelled Accounts: Data is retained for 90 days after cancellation, then permanently deleted
• Legal Requirements: Some data may be retained longer to comply with legal obligations (e.g., tax records)
• Backup Data: Backup copies are retained for up to 90 days for disaster recovery purposes

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and keep you logged in
• Remember your preferences and settings
• Analyze how you use our service
• Improve platform performance and user experience

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of NailSalonFlow.

9. Children's Privacy

NailSalonFlow is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your data internationally, we ensure appropriate safeguards are in place to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@nailsalonflow.com
• Support: support@nailsalonflow.com
• Address: NailSalonFlow Inc., [Your Business Address]